Returns & Exchanges
At Bluejay Bicycles, we want you to ride with confidence, which is why we offer a 30-day trial period on all bikes and gear to ensure they meet your performance standards. If you are not completely satisfied, we provide hassle-free returns and exchanges to get you back on the road as quickly as possible.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully disassemble your bicycle if necessary and place all items in their original packaging, ensuring all tools and manuals are included.
Ship It Back
Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location or schedule a home pickup.
Receive Your Refund
Once our technicians inspect the returned gear, we will process your refund or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing